Shipping policy

Bien sûr. Pour Norlo, je ferais une politique d’expédition en anglais, assez courte et rassurante, adaptée à une marque DTC. Je te conseille de ne pas promettre de délais trop stricts si ton fulfillment peut varier.

Shipping Policy

Last updated: September 2026

At Norlo, we do our best to make sure your order reaches you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Shipping & Delivery

We offer tracked shipping to the destinations available at checkout.

Estimated delivery times are displayed at checkout whenever available. Delivery times may vary depending on your location, carrier availability, customs processing, and periods of high demand.

Please note that delivery estimates are provided as guidance and cannot be guaranteed.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

From time to time, Norlo may offer free or promotional shipping. Any applicable offer will be shown on our website or during checkout.

International Orders

International orders may be subject to customs duties, import taxes, VAT, or other local charges, depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the delivery address can be changed.

Lost, Delayed or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact our customer support team with your order number and relevant details.

We will review the situation and assist you in finding the appropriate solution.